Refund Policy

1. Scope of this policy

The articles and guides published on this website are free to read. This Refund Policy applies only where you have purchased an optional educational item from us, such as a downloadable guide or an enrolment in an informational programme. If you have not made a purchase, this policy will not affect you.

2. Our approach

We aim to describe any paid materials clearly and accurately before purchase, so you know what you are receiving. If something is not as described, or you are not satisfied, we want to put it right within the framework set out below and within your legal rights.

3. Eligibility for a refund

You may be eligible for a refund where:

• The material was not delivered or was inaccessible due to an error on our side.
• The material differs materially from its description at the time of purchase.
• You request a refund within the timeframe set out in section 5 and the conditions are met.

Refund requests are considered fairly and on a case-by-case basis.

4. Digital and downloadable materials

For digital items that are delivered immediately, your right to change your mind may be limited once download or access has begun, to the extent permitted by law. Where this applies, we will make it clear at the point of purchase and ask for your acknowledgement. This does not affect refunds owed where an item is faulty or not as described.

5. Timeframes

Unless a longer period is required by applicable law, refund requests should generally be made within 14 days of purchase. Requests made outside this window may still be considered where there is a fault with the material or another valid reason.

6. How to request a refund

To request a refund, please contact us using the details in section 11 or our contact form. To help us process your request quickly, please include:

• Your name and the email address used for the purchase.
• The item purchased and the date of purchase.
• A brief explanation of the reason for your request.

7. How refunds are processed

Approved refunds are made using the original payment method where possible. Once approved, we aim to process refunds promptly; the time for funds to appear in your account depends on your payment provider. We will keep you informed of the status of your request.

8. Exceptions

Refunds may not be available where a material has been substantially used or where a request is made without a valid reason after the applicable timeframe, except where the law provides otherwise. We will always explain our decision and the reasons for it.

9. Your consumer rights

Nothing in this policy limits any rights you have under applicable consumer protection laws, including, where relevant, the Australian Consumer Law. If those laws give you stronger rights than this policy, those rights apply.

10. Changes to this policy

We may update this Refund Policy from time to time. The current version, with its date, will always appear on this page. Changes do not affect refund requests already submitted under a previous version.

11. Contact

For any questions about refunds, please contact us:

• Luminousvywash
• 159-175 Church St, Parramatta NSW 2150, Australia
• Telephone: +61 2 8890 1100
• Contact handle: admin@luminousvywash.world