Your data, explained

Privacy Policy

This policy explains what personal information we handle when you use this website, why we handle it, and the rights you have. We have written it in plain language and kept it specific.

Last updated: today

1. Who we are

This website is operated by Luminousvywash ("we", "us", or "our"). We publish general, educational articles about healthy eating and nutrition. For the purposes of the General Data Protection Regulation (GDPR) and comparable privacy laws, we act as the data controller for the personal information described in this policy.

Our registered contact details are:

Trading name: Luminousvywash
Address: 159-175 Church St, Parramatta NSW 2150, Australia
Telephone: +61 2 8890 1100
Contact handle: admin@luminousvywash.world

2. Scope of this policy

This policy applies to personal information collected through this website, including our contact form and any optional cookies you agree to. It does not apply to third-party websites we may link to, which operate under their own privacy notices. We encourage you to review the privacy practices of any external site you visit.

The website provides general informational content only. It does not collect health records, and we ask that you do not send us sensitive personal or medical information through the contact form.

3. Data we collect

We aim to collect as little as possible. Depending on how you use the site, this may include:

3.1 Information you give us

Contact form details: your name, email address, and the content of your message. The GDPR consent checkbox confirms you agree to us using these details to respond.

3.2 Information collected automatically

Technical data: where you have allowed optional analytics cookies, limited information such as approximate region, browser type, device category, and pages viewed may be processed to help us understand how the guides are used.
Preference data: your cookie choices are stored locally in your browser so we can remember them on your next visit.

We do not knowingly collect special categories of personal data, and we do not build behavioural profiles for advertising on this site.

4. How we use data

We use the information described above only for clearly defined purposes:

To read and respond to enquiries you send through the contact form.
To operate, secure, and maintain the website and its core features.
To understand, in aggregate, which guides are useful so we can improve them — only where you have allowed analytics cookies.
To comply with legal obligations and to keep records where the law requires it.

We do not sell your personal information, and we do not use your contact details to send unsolicited marketing.

5. Legal bases for processing

Under the GDPR, we rely on the following legal bases:

Consent: for optional analytics and marketing cookies, and for using your contact-form details to reply to you. You may withdraw consent at any time.
Legitimate interests: for keeping the site secure and functioning, provided these interests are not overridden by your rights.
Legal obligation: where we must retain certain records to meet applicable laws.

6. Cookies and analytics

We use a small number of cookies and similar technologies. Strictly necessary cookies are required for the site to work and cannot be switched off. Optional analytics and marketing cookies run only with your consent, which you provide through our cookie banner. Full detail is set out in our Cookie Policy.

8. International data transfers

Where personal data is transferred outside your country or region, we take steps to ensure an adequate level of protection, such as relying on recognised adequacy decisions or appropriate contractual clauses. If you would like more information about the safeguards we use, please contact us using the details below.

9. Data retention

We keep personal information only for as long as necessary for the purposes set out in this policy:

Contact enquiries: retained for up to 24 months after our last correspondence, then deleted or anonymised, unless a longer period is required by law.
Cookie preferences: stored in your browser until you clear them or they expire.
Aggregated analytics: retained in non-identifying form for trend analysis.

When data is no longer needed, we securely delete or anonymise it.

10. Security measures

We take reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. These include serving the site over encrypted HTTPS connections, limiting access to data on a need-to-know basis, and reviewing our practices periodically. No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards.

11. Your rights

Subject to applicable law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data in certain circumstances.
Object to or restrict particular kinds of processing.
Withdraw consent where processing is based on consent.
Request a copy of your data in a portable format.
Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us using the details in section 14. We will respond within the timeframes required by law.

12. Children's privacy

This website is intended for a general adult audience and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

13. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "last updated" date shown at the top of this page. We encourage you to review this policy periodically.

14. Contact us

If you have questions about this policy or how we handle your personal information, please reach us at:

Luminousvywash
159-175 Church St, Parramatta NSW 2150, Australia
Telephone: +61 2 8890 1100
Contact handle: admin@luminousvywash.world

You can also use our contact form for general privacy enquiries.